The three 9s issue will be even more relevant in enterprise adoption of agents than it will be in consumer adoption of them. One reason I expect enterprise adoption of AI--beyond merely using it to generate marketing copy, etc.--will be much slower than the accelerationist types expect.
These are the sort tasks that can chew up 30-45 minutes of one’s time and no one likes doing them. Perhaps if we used agents to handle the process while we humans made the little decisions, it might be better than giving all the responsibility to the AI. Almost like talking to a travel agent (see what I did there?) over the phone but at digital speed.
I recently read somewhere to treat these agents like a college intern, and that seems about right to me. "This person [agent] doesn't know exactly what I need, may make some odd assumptions, and I am going to have to check their work closely - so what tasks are still net positive for me to assign to them?"
What about tools that help people build agents? I’ve been playing around with some no-code builders like relevant.ai, make.com, n8n, etc and I think they might help democratize the space. I see a potential of next Figma to emerge.
The three 9s issue will be even more relevant in enterprise adoption of agents than it will be in consumer adoption of them. One reason I expect enterprise adoption of AI--beyond merely using it to generate marketing copy, etc.--will be much slower than the accelerationist types expect.
These are the sort tasks that can chew up 30-45 minutes of one’s time and no one likes doing them. Perhaps if we used agents to handle the process while we humans made the little decisions, it might be better than giving all the responsibility to the AI. Almost like talking to a travel agent (see what I did there?) over the phone but at digital speed.
I recently read somewhere to treat these agents like a college intern, and that seems about right to me. "This person [agent] doesn't know exactly what I need, may make some odd assumptions, and I am going to have to check their work closely - so what tasks are still net positive for me to assign to them?"
What about tools that help people build agents? I’ve been playing around with some no-code builders like relevant.ai, make.com, n8n, etc and I think they might help democratize the space. I see a potential of next Figma to emerge.